Some illuminating comments and feedback about Express Scripts on ConsumerAffairs.com, a consumer news and advocacy site founded by veteran DC journalist James Hood. These customers show the need for consumer choice when they fill prescriptions.
Here’s one recent review from a Georgia woman, who concludes that “we all need to complain to our HR Dept.” Good idea!
“I am thoroughly dissatisfied with their practices. They do not accept coupons or discount cards from drug manufacturers. As mentioned in an earlier post, they send duplicate orders when a doctor sends refills. They are automatically filled, although the same prescription was filled 1 and 1/2 months earlier. The latest is that Walgreens will not be a participating pharmacy. This is ridiculous. We all need to complain to our HR Dept.”