CVS/Caremark Complaints State of Florida Employee Plan 2015-2016

Thanks to tax watch dog liberal public records laws in Florida, PUTT was able to obtain through the public records request process from the Department of Management Services the complaints from the state of Florida employees regarding their PBM – CVS/Caremark.  The request was specific for: 1 number of complaints and 2 nature of the complaints.

What was received were the “escalated” complaints with specific notes from the CSR (customer services representatives) who field the 800 number for CVS/Caremark.

The volume of requests (for 2015 and 2016) were overwhelming to say the least, so we’ve attempted to compile and condense the complaints in a document that will be forthcoming to our members, members of the media, plan sponsors, pharmacy association executives, pharmacy school professors and legislators.  If you are interested in the compilation, send us an email to info@truthrx.org.

2015 January CVS Complaint to Customer Care Escalation

2015 February CVS Complaint to Customer Care Escalation

2015 March CVS Complaint to Customer Care Escalation

2015 April CVS Complaint to Customer Care Escalation

2015 May CVS Complaint to Customer Care Escalation

2015 June CVS Complaint to Customer Care Escalation

2015 July CVS Complaint to Customer Care Escalation

2015 August CVS Complaint to Customer Care Escalation

2015 September CVS Complaint to Customer Care Escalation

2015 October CVS Complaint to Customer Care Escalation

2015 October CVS Complaint to Customer Care Escalation

2015 November CVS Complaint to Customer Care Escalation

2015 December CVS Complaint to Customer Care Escalation

2016 January CVS Complaint to Customer Care Escalation

2016 February CVS Complaint to Customer Care Escalation

2016 March CVS Complaint to Customer Care Escalation

2016 April CVS Complaint to Customer Care Escalation

2016 May CVS Complaint to Customer Care Escalation

2016 June CVS Complaint to Customer Care Escalation

2016 July CVS Complaint to Customer Care Escalation

2016 August CVS Complaint to Customer Care Escalation

2016 September CVS Complaint to Customer Care Escalation

2016 October CVS Complaint to Customer Care Escalation

2016 November CVS Complaint to Customer Care Escalation

2016 December CVS Complaint to Customer Care Escalation