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Pharmacy Resources & Evidence Upload


PBM Complaint Filing: Medicare

PBMs don't make complaint filing easy for pharmacies or their patients.

Pharmacies who wish to file a Medicare-related PBM complaint should contact their CMS regional office.

CMS Regional Office Listings
Office Location
Contact Email
States Served
Region 10
Seattle, Washington
Alaska, Idaho, Oregon, Washington
Region 9
San Francisco, California
Arizona, California, Hawaii, Nevada, Pacific Territories
Region 8
Denver, Colorado
Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
Region 7
Kansas City, Missouri
Iowa, Kansas, Missouri, Nebraska
Region 6
Dallas, Texas
Arkansas, Louisiana, New Mexico, Oklahoma, Texas
Region 5
Chicago, Illinois
Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 4
Atlanta, Georgia
Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
Region 3
Philadelphia, Pennsylvania
Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia
Region 2
New York, New York
New Jersey, New York, Puerto Rico, Virgin Islands
Region 1
Boston, Massachusetts
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
For information on filing a Medicare Rx Grievance or Appeal click here
For information on filing a HIPPA complaint with HHS click here
For additional CMS regional contact information click here

Give Your Patients A Voice

Post the below QR code from Fight4Rx in your pharmacy. It allows your pharmacy staff and patients to contact their legislators to share their support for laws that will allow pharmacies to remain open and preserve patients’ right to use their pharmacy of choice.

Fight4Rx QR

Pharmacy Evidence Upload

Local Community Pharmacies are a crucial part of America's front-line battle to address both the coronavirus pandemic and their communities' day-to-day healthcare needs. Unfortunately, the continued predatory practices of Pharmacy Benefit Managers (PBMs) towards independent pharmacies (especially during the pandemic) are appalling at best, and a direct violation of anti-trust and disaster management laws at worst.

If your pharmacy or one of your patients is a victim of predatory PBM practices such as patient steering / forced mail-order, pharmacy under reimbursement, increased prescription fees, denial of benefits, predatory audits, etc., please take a moment to fill out the form below and upload your evidence. 

"Unethical PBM tactics lead to undercompensation for pharmacies (with little to no recourse), increased drug prices, limited formularies, and restricted pharmacy access for patients"

Brittney Hoffman-Eubanks, PharmD, MBA

For pharmacies wishing to upload physical evidence, our email system is encrypted. Please email us at

Pharmacy Evidence Submission
All information provided will remain strictly confidential and no identifying information will ever be shared with any other group for any reason.

Please contact us at with any questions.
I am a:
PBM Involved:

Thank you for sharing your evidence with us!

Support the Fight Against PBM Abuse of Pharmacies & Their Patients

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