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Pharmacy Resources & Evidence Upload
#StopPBMAbuse
PBM Complaint Filing: Medicare
PBMs don't make complaint filing easy for pharmacies or their patients.
Pharmacies who wish to file a Medicare-related PBM complaint should contact their CMS regional office.
CMS Regional Office Listings
Region | Office Location | Contact Email | States Served |
|---|---|---|---|
Region 10 | Seattle, Washington | ROSEA_ORA2@cms.hhs.gov | Alaska, Idaho, Oregon, Washington |
Region 9 | San Francisco, California | ROSFOORA@cms.hhs.gov | Arizona, California, Hawaii, Nevada, Pacific Territories |
Region 8 | Denver, Colorado | RODENORA@cms.hhs.gov | Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming |
Region 7 | Kansas City, Missouri | ROKCMORA@cms.hhs.gov | Iowa, Kansas, Missouri, Nebraska |
Region 6 | Dallas, Texas | RODALORA@cms.hhs.gov | Arkansas, Louisiana, New Mexico, Oklahoma, Texas |
Region 5 | Chicago, Illinois | ROCHIORA@cms.hhs.gov | Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin |
Region 4 | Atlanta, Georgia | ROATLORA@cms.hhs.gov | Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee |
Region 3 | Philadelphia, Pennsylvania | ROPHIORA@cms.hhs.gov | Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia |
Region 2 | New York, New York | RONYCORA@cms.hhs.gov | New Jersey, New York, Puerto Rico, Virgin Islands |
Region 1 | Boston, Massachusetts | ROBOSORA@cms.hhs.gov | Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont |
For information on filing a Medicare Rx Grievance or Appeal click here
For information on filing a HIPPA complaint with HHS click here
For additional CMS regional contact information click here
Pharmacy Evidence Upload
Local Community Pharmacies are a crucial part of America's front-line battle to address both the coronavirus pandemic and their communities' day-to-day healthcare needs. Unfortunately, the continued predatory practices of Pharmacy Benefit Managers (PBMs) towards independent pharmacies (especially during the pandemic) are appalling at best, and a direct violation of anti-trust and disaster management laws at worst.
If your pharmacy or one of your patients is a victim of predatory PBM practices such as patient steering / forced mail-order, pharmacy under reimbursement, increased prescription fees, denial of benefits, predatory audits, etc., please take a moment to fill out the form below and upload your evidence.
"Unethical PBM tactics lead to undercompensation for pharmacies (with little to no recourse), increased drug prices, limited formularies, and restricted pharmacy access for patients"
Brittney Hoffman-Eubanks, PharmD, MBA
For pharmacies wishing to upload physical evidence, our email system is encrypted. Please email us at Evidence@TruthRx.org.